Why should you care about excessively high credit union fees if they don’t currently affect you at Houston Highway CU?
When the credit union starts charging excessive fees, and it goes unpunished, what is to keep them from introducing more excessive fees that do affect you in the future? Unjust excessively high fees need to be stopped right away before they out of control and hit you too.
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Houston Highway Credit Union’s routing number is 313083251 for direct deposit for your employer payroll or government check deposit. This saves times and reduces chance of your check getting lost in the mail or stolen from theft. The 9 digit routing number for Houston Highway Credit Union that you would use is 313083251. Then specify if you want your check deposited into your savings or checking account.
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Houston Highway Credit Union has online banking and home banking where you can access your Houston Highway Credit Union account online, 24 hours a day. Online Banking allows you to check your account balances, transfer funds, and view your recent transaction history to see where you were charged excessive low balance fees of $3 per month, if you have less than $1000 in your share savings account. You can even pay bills online and view E-Statements safely and securely.
https://houstonhighwaycu.com/manage/home-banking.php
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Houston Highway CU Internet website https://houstonhighwaycu.com
These are the Houston Highway customer service phone numbers.
CALL CENTER 713-864-4438, 800-354-3541
Here are the addresses and phone numbers for Houston Highway Credit Union’s various branches, with direct phone numbers for each branch. This list also includes the hours of operation for each branch. They only have 1 branch.
Houston Highway Credit Union
8120 Washington Avenue
Houston, TX 77007
713.864.4438, toll free at 800.354.3541
800-354-3541
call 24 713-864-1400
fax 713-864-1714
Drive-Thru
Mon.-Thurs. 7:30am-6:00pm
Fri. 7:30am-6:00pm
Sat. 9:00am-2:00pm
That’s not very convenient. How is that “better than a bank?”
Houston Highway Credit Union
8120 Washington Avenue
Houston, TX 77007
713.864.4438, toll free at 800.354.3541
800-354-3541
call 24 713-864-1400
fax 713-864-1714
2016
Directors:
Advisory Directors:
Audit Committee:
Executive Management: Branch Operations:
Accounting/ Audit:
Member Advocacy/ Marketing
Juan Villegas – Branch Manager Sandi Rogers – Teller Supervisor Adriana Briggs Brianna Hernandez Brittany Hernandez Carlos Corona Danesha Duhon Debra Blackstock Rebecca Reno Salma Estrada
Teresa Nicolas-Briggs – VP Austin McCafferty Jacky Tamez Joshua Alberto
Calvin Pham – Accounting Manager Nadine Bote Bryan Auguillard
Craig Atkinson – President
Gregory Ranft, Chairman Eliza Paul Janet Kurtz Lonnie Johnson, Sr.
Janet Kurtz Eliza Paul
Mike Alford, Chairman Rita Dennis, Vice Chairman Otto Maresh, Treasurer David Eng, Secretary Gail Morea, Director Gregory Ranft, Director Lonnie Johnson Sr., Director
2016 2018 2018 2017 2018 2017 2016
2015
Directors: Mike Alford, Chairman 2016 Rita Dennis, Vice Chairman 2015 Otto Maresh, Treasurer 2015 Liz Gerstenberger, Secretary 2016 David Eng , Director 2017 Gail Morea, Director 2015 Gregory Ranft, Director 2017 Advisory Directors: Lonnie Johnson, Sr. Janet Kurtz Audit Committee: Gregory Ranft, Chairman Eliza Paul Janet Kurtz, Lonnie Johnson, Sr. Executive Management: Craig Atkinson – President Kevin Conn – Executive VP Branch Operations: Deborah Abram Miryam Becerra Vicki Fleeger – Teller Supervisor Kierra Lee Maria Mahoney Anita Richardson Sandi Rogers Myra Sheppard Juan Villegas – Branch Manager Accounting/Audit: Bryan Auguillard Nadine Bote Lois Krolczyk – Vice President Kyle Nguyen – CFO Member Advocacy/Marketing Joshua Alberto Teresa Nicolas-Briggs – Manager Jacky Tamez
2014
Management: Craig Atkinson, President
Kevin Conn, Executive Vice President
Lois Krolczyk, Vice President
Nancy Rodriguez, Vice President
Accounting: Judy Anderson
Compliance & Audit Officer: Kyle Nguyen, Bryan Auguillard
Loan Underwriter: Anita Richardson
Branch Manager: Juan Villegas
Member Service Representatives, Loans & New Accounts: Rony Molina, Maria Mahoney, Nekitha Gracias, Jackeline Tamez, Gloria Celestine, Iris Martin, Vicki Fleeger
Community Outreach Manager: Teresa Nicolas-Briggs
Directors: Mike Alford, Chairman 2016
Rita Dennis, Vice Chairman 2015
Otto Maresh, Treasurer 2015
Liz Gerstenberger, Secretary 2016
David Eng , Director 2017
Gail Morea, Director 2015
Gregory Ranft, Director 2017
Advisory Directors: Lonnie Johnson, Sr., Janet Kurtz
Audit Committee: Gregory Ranft, Chairman, Eliza Paul, Janet Kurtz, Lonnie Johnson, Sr.
2013
Management: Craig Atkinson, President
Kevin Conn, Executive Vice President
Lois Krolczyk, Vice President
Nancy Rodriguez, Vice President
Accounting: Judy Anderson, Vicki Fleeger
Compliance & Audit Officer: Kyle Nguyen
Branch Manager: Anita Richardson
Assistant Branch Manager: Juan Villegas
Member Service Representatives, Loans & New Accounts: Lynette Cannon, Rony Molina, Maria Mahoney, Nekitha Gracias, Jackeline Tamez, Gloria Celestine, Iris Martin, Bryan Auguillard
Directors: Mike Alford, Chairman 2016
Rita Dennis, Vice Chairman 2015
Otto Maresh, Treasurer 2015
Liz Gerstenberger, Secretary 2016
David Eng , Director 2014
Gail Morea, Director 2015
Gregory Ranft, Director 2014
Advisory Directors: Lonnie Johnson, Sr., Janet Kurtz
Audit Committee: Gregory Ranft, Chairman Eliza Paul, Janet Kurtz, Lonnie Johnson, Sr.
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COMPLAINT NOTICE:
If you have a problem with the services provided by this credit union, please contact us at:
Houston Highway Credit Union
8120 Washington, Houston, TX 77007
713-864-4438
info@houstonhighwaycu.com
This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If you have a dispute with Houston Highway Credit Union, you should first contact the credit union. If the dispute is not resolved to your satisfaction, you may file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated
below: By U.S. Mail: 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Website: http://www.tcud.state.tx.us.
Access to Credit Union Documents:
Upon request, a member is entitled to review or receive a copy of the most recent version of the
following credit union documents:
(1) balance sheet and income statement
(2) a summary of the most recent annual audit completed
(3) written board policy regarding access to the articles of incorporation, bylaws, rules, guidelines,
board policies, and copies thereof; and
(4) Internal Revenue Service Form 990
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They are driving the credit union in the wrong direction with the $3000 minimum share savings balance to avoid fees. Contact management of the credit union and their regulator, the Credit Union Department, based in Austin TX, to file a complaint.
http://www.cud.texas.gov/page/file-a-complaint-against-a-credit-union
If you have a complaint against a Texas state-chartered credit union, we encourage you to first contact an officer of the credit union and attempt to resolve the complaint directly with the credit union. If you are unable to resolve the problem in this manner, the Department may be able to assist you. Complaints may be submitted by mail, email or fax to:
Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699
Phone 512-837-9236
Fax 512-832-0278
Email: complaints@cud.texas.gov
If your complaint brings a specific violation to our attention, we will take steps to ensure the credit union complies with applicable laws and regulations. However, the Credit Union Department cannot represent consumers in settling claims or recovering damages.
As a regulator, the Department does not own, operate or control credit unions, nor do we establish their operating policies and procedures. As a result, we do not have the authority to overturn individual lending decisions made by credit unions, or dictate the range of services they offer. The Department also cannot offer legal or accounting assistance as part of the complaint process.
Complaints caused by error or misunderstanding are often resolved voluntarily by the credit union. However, many complaints stem from factual or contractual disputes between the credit union and the member. If you and the credit union are unable to reach a mutually agreeable settlement in such a situation, only a court of law can impose a remedy and award damages. We recommend you consult an attorney for guidance if you want to consider pursuing a legal remedy.
Si un miembro tiene alguna queja contra una cooperativa de ahorro y crédito, el primer paso que debe dar es ponerse en contacto con un funcionario de la cooperativa y tratar de resolver el problema directamente. Por lo general, las cooperativas de ahorro y crédito tienen a sus miembros en alta estima y harán todo lo posible por ayudar a la persona. Sin embargo, si no es posible resolver el problema directamente, el Texas Credit Union Department (Departamento de Cooperativas de Ahorro y Crédito de Texas) puede ayudar.
Usted puede ponerse en contacto con el Departamento en la dirección postal, teléfono o dirección de Internet que aparecen a continuación para solicitar información acerca de cómo presentar una queja.
Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699
(512) 837-9236
El Departamento podrá brindarle ayuda si la cooperativa de ahorro y crédito ha violado alguna ley o reglamento, pero no cuando el miembro no está satisfecho con las políticas o prácticas de la cooperativa de ahorro y crédito sin que haya una infracción real de una ley o reglamento. Asimismo, el Departamento no está capacitado para resolver disputas concretas ni la mayoría de los conflictos contractuales.
Let them know they have gone off course, by acting more like a bank with the $3000 required in share savings to avoid fees.
https://www.houstonhighwaycu.com/about/board-of-directors.php
| Name | Position |
Term |
| Mike Alford | Chairman |
2016 |
| Rita Dennis | Vice Chairman |
2015 |
| Otto Maresh | Secretary |
2015 |
| Liz Gerstenberger | Treasurer |
2016 |
| David Eng | Director |
2017 |
| Gail Morea | Director |
2015 |
| Gregory Ranft | Director |
2017 |
Audit Committee
| Gregory Ranft | Chairman |
| Eliza Paul | Secretary |
| Janet Kurtz | Member |
| Lonnie Johnson, Sr. | Member |
Houston Highway Credit Union has a link to “What is a credit union.”
http://www.lovemycreditunion.org/What-is-a-Credit-Union-155.html
A credit union is a member-owned, not-for-profit, cooperative financial institution.
Federal credit unions are chartered and supervised by the National Credit Union Administration (NCUA). Through this federal agency, savings in federal and most state-chartered credit unions are insured by the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the United States government. The funds in some credit unions are privately insured.
However, at Houston Highway CU, the rates are not better, the fees are not lower. They do not operate under “people helping people” because requiring an excessively high and uncalled for $3000 minimum share savings balance is not helpful to members. Houston Highway credit union is acting more than a bank than even most banks with the high $3000 minimum balance requirement to avoid fees.
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Houston Highway CU Credit Union 